A Shipping Policy for a Dubai-based dropshipping business must comply with UAE Consumer Protection Law, E-Commerce Regulations, and Dubai Customs rules, while also setting clear expectations for customers about delivery timelines, fees, and responsibilities.
Here’s a complete Shipping Policy template tailored to the Dubai dropshipping market:
🚚 Shipping Policy (Dubai / UAE)
1. General Information
We offer shipping services to customers located in Dubai, the UAE, and internationally. All orders are fulfilled via third-party suppliers and logistics partners through a dropshipping model. Please read this Shipping Policy carefully to understand how and when your items will be delivered.
2. Shipping Destinations
We currently ship to:
-
United Arab Emirates (All Emirates)
-
GCC Countries
-
Selected International Locations
If your location is not listed, please contact our support before placing an order.
3. Order Processing Time
-
Orders are processed within 1–3 business days from confirmation.
-
You will receive an email or SMS notification once your order is dispatched.
-
Orders placed on weekends or UAE public holidays will be processed on the next working day.
4. Shipping Time & Delivery Estimates
| Region | Estimated Delivery Time | Courier Used |
|---|---|---|
| Dubai & UAE | 5–10 business days | Aramex, SMSA, DHL |
| GCC Region | 7–14 business days | DHL, Fetchr, QExpress |
| International | 10–21 business days | DHL, FedEx, ePacket |
Shipping timelines depend on product origin, customs clearance, and third-party fulfillment.
Delays may occur due to weather, customs, or peak shopping seasons.
5. Shipping Fees
-
Shipping charges are calculated at checkout based on your delivery location and item weight.
-
Free shipping may be offered on select products or promotions (T&Cs apply).
-
Customs duties and VAT may be applicable and are the customer’s responsibility (see below).
6. Customs, Duties & Taxes
-
Orders shipped into the UAE may be subject to customs clearance and 5% VAT as per UAE law.
-
You, as the buyer, are responsible for paying any customs duties, taxes, or import fees imposed by your country.
-
Refusal to pay such charges may result in delivery delays or order cancellation without refund.
We are not responsible for delays caused by customs authorities or courier handling.
7. Order Tracking
Once your order is shipped, you will receive a tracking number and a link to monitor the delivery status. Tracking updates may take 24–48 hours to reflect.
8. Incorrect Addresses & Delivery Issues
-
Please ensure your shipping address and contact details are correct at checkout.
-
We are not liable for delays or losses caused by incorrect or incomplete shipping information.
-
If a parcel is returned to the sender due to an incorrect address or refusal, reshipping fees will apply.
9. Lost, Damaged or Missing Items
If your order arrives damaged or goes missing:
-
Contact us within 48 hours of delivery with supporting photos or evidence.
-
We will investigate with the supplier or courier and offer a replacement or refund if eligible.
10. Split Shipments
Your order may arrive in multiple packages from different suppliers, especially if you purchase multiple items.
11. Contact Us
For any shipping-related inquiries, please contact our support team:
📧 Email: support@[yourdomain].com
📞 WhatsApp / UAE Helpline: +971-XXX-XXXXXX
🕐 Business Hours: Sunday to Thursday, 9:00 AM – 6:00 PM (Gulf Standard Time)
🇦🇪 UAE Compliance Notes
This policy complies with:
-
Federal Law No. 15 of 2020 (Consumer Protection Law)
-
E-Commerce Law (Decree-Law No. 14 of 2023)
-
Dubai Customs regulations
-
UAE VAT & import duty laws
We reserve the right to modify this policy at any time. Customers will be notified of any major changes.
Would you like a bilingual version (Arabic & English) or for me to customize this for your specific dropshipping website or platform (like Shopify, TikTok Shop, etc.)?