Here’s a Terms and Conditions (Terms of Service) template tailored for a Dubai-based dropshipping business, in compliance with:
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UAE Federal Law No. 15 of 2020 (Consumer Protection Law)
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E-Commerce Law No. 14 of 2023
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UAE Civil Transactions Law
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Free zone or mainland jurisdiction requirements (if applicable)
📜 Terms and Conditions – [Your Store Name]
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to [YourStoreName]! These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from us, you agree to these Terms in full. Please read them carefully.
1. 🏢 Company Information
This website is operated by [Company Name], a company registered in [Dubai mainland / Free Zone name (e.g., Meydan Free Zone)], UAE.
Business License Number: [Insert]
Registered Address: [Insert]
2. ✅ Eligibility
To use our website or place an order, you must be:
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At least 18 years of age
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Legally capable of entering into binding contracts
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Using the platform for personal or legal business use
3. 📦 Product Information & Availability
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We operate a dropshipping model: products are shipped directly from third-party suppliers.
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While we aim to provide accurate product information, we do not guarantee that descriptions, images, or specifications are always 100% accurate.
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Availability and delivery timelines may vary due to stock levels and supplier fulfillment.
4. 💳 Pricing & Payment
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All prices are shown in AED (or USD) and are inclusive/exclusive of VAT as stated.
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We accept major payment methods via secure third-party gateways.
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You authorize us to charge your chosen payment method upon placing an order.
5. 🚚 Shipping
Please refer to our Shipping Policy for detailed information. By placing an order, you agree to:
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Estimated delivery times (usually 5–21 business days)
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Responsibility for any customs, duties, or VAT imposed in your country
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Receiving split shipments if items are sourced from multiple suppliers
6. 🔁 Returns & Refunds
Our Return Policy is in line with UAE Consumer Protection Law, allowing returns within 14 days of delivery under certain conditions. Returns must be:
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Requested within the timeframe
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For defective, incorrect, or non-conforming items
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Unused, in original packaging
7. 🚫 Prohibited Use
You agree not to:
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Use the site for unlawful or fraudulent purposes
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Reproduce, duplicate, or exploit our content for commercial use without permission
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Upload malware, spam, or conduct unauthorized data scraping
8. 🛠️ Intellectual Property
All content (images, logos, text, designs) is the property of [YourStoreName] or licensed suppliers. Unauthorized use is strictly prohibited.
9. 💼 Third-Party Links & Suppliers
We are not responsible for third-party services or content linked from our site. Dropshipped products are fulfilled by external suppliers, and while we oversee quality, we do not manufacture the goods.
10. ⚖️ Limitation of Liability
To the maximum extent allowed by UAE law:
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We are not liable for delays, product mislabeling, customs issues, or indirect losses.
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Our liability is limited to the purchase price of the item in question.
11. 🔒 Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data in accordance with UAE Personal Data Protection Law (PDPL).
12. 📝 Amendments
We reserve the right to update these Terms at any time. Any changes will be posted on this page, with the date of revision.
13. 📍 Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of Dubai Courts (or your free zone arbitration body, if applicable).
14. 📞 Contact Us
If you have any questions about these Terms, please contact us:
📧 Email: support@[yourdomain].com
📱 WhatsApp: +971-XXX-XXXXXX
📍 Address: [Your Dubai address or free zone office]
⚠️ Legal Compliance Reminder (For Business Owners)
✅ As a UAE-based business, your Terms must be available in Arabic under E-Commerce & Consumer Protection laws. You may also present them in English, but Arabic prevails in the case of legal conflict.
✅ It's advisable to register your e-commerce platform with the Ministry of Economy, especially if targeting UAE consumers.
Would you like a bilingual version of this Terms & Conditions document (Arabic/English)? Or shall I format it for Shopify, WooCommerce, or your web platform?